Frequently Asked Questions
Is my case Squabble-able?
Yes! In Squabble app, you can resolve ANY monetary dispute. No need to worry if your Squabble is “covered” by the app. Some of the most common Squabble categories are:
- landlord-tenant disputes
- personal injury disputes
- stolen or damaged property disputes
- disputes over a broken promise
- disputes about the collection of a debt
- auto repair disputes
- disputes with an attorney
The app also features an “Other” option if you think your dispute does not fall into any of the above. If you’re not sure which category is appropriate, don’t worry — as long as you explain your Squabble, you’re good to go!
I think someone owes me money - what happens during the Squabble process?
Here’s how it works:
Download Squabble from the App Store or Play Store, answer a few basic questions about your dispute, decide whether you want your case auto-filed (Squashed) in court if you can’t resolve it in the app (for disputes of $1,000 or more), and submit your Squabble— you’re the Squabbler! Then, 1 of 2 things will happen:
- If your opponent joins and the dispute is settled in the app ⇒ you’ll get a message on your phone from your “Certified Squabble Mediator” (“CSM”), negotiate a solution, sign your Squabble Settlement Agreement (“SSA”) and collect your funds!
- If the dispute wasn’t settled in the app ⇒ if you selected the “Squash” option, your case will be auto-filed in the proper county court – no paperwork!
- Watch for an e-mail! After the case has been filed in court, you’ll receive an official confirmation e-mail with simple instructions about your court appearance.
- If either party still wants to negotiate, they may “Re-Squabble™” at any time before the court date and easily re-open the Squabble in the app, negotiate a settlement with the CSM, sign a SSA and collect!
How much does Squabble cost (and how does Squabble make money)?
Squabbling someone is FREE!
When creating your Squabble, you’ll be asked whether you would like your case to be Auto-Squashed (auto-filed in court) should your opponent not join or should you not resolve your dispute by a certain date. Depending upon your answer and the tier of your dispute, there are 3 paths your Squabble can take:
- If your opponent joins the Squabble: the dispute is resolved in app and you’ll receive payments through the Squabble platform. If so, Squabble receives 20% of the resolved amount. -OR-
- If your opponent doesn’t join and you selected Squash (Auto or Manual): the convenience fee Squabble charges includes all your jurisdiction-specific court costs and service of process fees (the price is set out in the app and depends upon your Dispute Tier). -OR-
- If your opponent doesn’t join, your Squabble is Squashed, but your opponent changes their mind once they’ve received notice of the lawsuit and joins the Squabble prior to the court date: you resolve the dispute in app, and you receive your payments through the Squabble platform: Squabble receives 20% of the resolved amount.
If you select the Auto-Squash option, you can get back the convenience fee paid to Squabble either:
- in a judgment from the court -OR-
- in your Squabble Settlement Agreement if your opponent joins after being sued! In fact, we automatically add Squabble fees to the amount a party is asking for — because you’re entitled to them.
That’s it. Super simple and inexpensive. You don’t pay unless you resolve in app or in court.
Is My County "Squabble-Approved"?
Yes! We’re everywhere. Squabble incorporates the detailed jurisdictional requirements of the top 300 most populous counties in the United States. So, go ahead and download. No worries. If your opponent doesn’t respond, your case will be auto-filed in Small Claims Court in your county, complying with all the rules of your local jurisdiction!
Can I Squabble a business entity?
You bet! A huge amount of our Squabbles are (1) individuals vs. businesses or (2) businesses vs. businesses. Our users with a dispute against a business entity (whether it is a corporation, an LLC, or a partnership) prefer to Squabble rather than figure out how to sue on their own. We think this is because Squabble has a built-in search feature that enables you to:
- Automatically locate the business you’re Squabbling and
- Provide you with its address and agent for service of process (required info if you plan to sue them in court).
All the information you need to Squabble a business is already in the app!
Am I Giving Up Any Rights by Squabbling?
NONE. Squabbling parties retain 100% of their rights.
Squabble is a platform to:
- Resolve your dispute through a trained and certified mediator (CSM) -OR-
- Facilitate a “Squash”, an e-filing of your dispute in Small Claims Court in the appropriate jurisdiction (if your dispute is not resolved in app).
The only exchange of “rights” that occurs on the app is that, in the event of a Squash, you are agreeing to allow Squabble as a company to file the civil complaint in court on your behalf. YOU are the plaintiff and Squabble plays no role in the litigation nor has any rights to any money you obtain in a judgment.
Why Squabble instead of handling it myself?
Good question! Of course, it’s up to you. Squabble was created for those who don’t want the hassle of navigating the court process. Filing a lawsuit yourself requires locating the right forms for your case type and making separate payments of court costs and “service of process” fees. With Squabble, you can avoid ALL of this. You’ll either settle the dispute in app without having to actually go to court or if your opponent doesn’t join or settle, your case will be automatically filed in court (“Squashed”) in the appropriate county, with all costs pre-paid.
Ultimately, our Squabblers and Squabblees tell us things were far gentler on both their wallets and watches.
How do I know this is legit?
We’re glad you asked. Squabble is 100% legitimate. The Squabble process is identical to what you would see in the court system if you attempted to navigate the process on your own — only, with Squabble, the it’s done through your phone.
Squabble is overseen and operated by experienced attorneys, law professors, juris doctorates and law students.
Certified Squabble Mediator (CSM)s are legal professionals who have been extensively vetted for the appropriate levels of education and expertise.
Further, all CSMs undergo intensive training and pass a certification exam to ensure their proficiency in both mediation principles and the Squabble process.
Finally, all CSMs are rated and monitored by Squabble’s Quality Control Team, which thoroughly assesses CSM performance.
All pertinent info about your CSM is easily viewable on his or her CSM profile.
All Squabble Settlement Agreements (SSAs) are thoroughly reviewed for compliance with your specific jurisdictional requirements and are thus fully enforceable under local law.
All Squashes (auto-filings of your case in Small Claims Court) are run through a triple verification system to ensure that they contain all required information and are filed in the appropriate jurisdiction.
Someone Squabbled Me! What Does That Mean?
Hi Squabblee! Squabble is for you just as much as it is for the Squabbler — it’s a way for EVERYONE to resolve their dispute quickly and easily.
You will likely have received an e-mail and/or text from Squabble informing you that someone is thinking about suing you but prefers to resolve the dispute in the app. Here are your options:
- If you genuinely think the Squabbler isn’t owed anything: feel free to ignore the Squabble or join and explain your position to your Certified Squabble Mediator (CSM).
- If you think the Squabbler is seeking too much: join your Squabble, present your side and negotiate a settlement.
- If you think the Squabbler actually owes you money: Counter-Squabble! Present your side and negotiate a settlement. Remember: if you’re seeking an amount greater than $1,000.00, you may Squash (auto-file in court) if you’re unable to resolve the dispute through mediation.
Whichever path you choose, our Customer Success Team is always here if you have further questions.
Can Squabble give me legal advice?
Sorry! Our team cannot advise you about your dispute. Though Squabble is founded and operated by experienced legal professionals, we are unable to give you an answer about your chances of a desired outcome. When it comes to Squabble’s role as both a mediation and e-filing service, it is imperative that we maintain strict neutrality in order to guarantee the integrity of the process. Advocacy of any sort will jeopardize this commitment and we will not do so under any circumstances. After all, Squabble is a valuable service to both Squabblers and Squabblees and both parties are entitled to an even playing field. If you have any questions, please rely on this FAQ section and proceed to the Squabble app to explain your side of the dispute.
Are Squabble "decisions" final?
Well, there aren’t any “Squabble decisions”. Squabble either allows you to mediate and enter a settlement agreement with your opposing party (if they agree) or enables you to file in court with the press of a button (if they don’t join the Squabble). We aren’t “deciding” anything for you.
Actually, the Squabble process is identical to that which would encounter if you attempted to figure out the process alone – only it’s all done through your phone. If you were to file appropriate paperwork and arrive in court, the judge would make you try to work things out with a mediator, and you would sign a settlement agreement that would be nearly identical to the Squabble Settlement Agreement™ (SSA). With Squabble, your mediation and payment process is 100% digital and all SSAs are fully enforceable under the laws of your jurisdiction.
Is Squabble really neutral?
Squabble is 100% neutral. We understand why you’d wonder about this because the Squabbler has used Squabble as a way to facilitate a resolution to the dispute. But Squabble is just as much for the Squabblee as it is for the Squabbler.
While Squabble is not an attorney for either party, we are operated by attorneys which means we’re bound by very strict ethical standards. One of those standards is to ensure complete neutrality when providing dispute resolution services.
With that in mind, please know that every option available on the Squabble platform is available to both parties. If you’re the Squabbler we’d like you to be very clear on your options:
- If you believe you owe nothing: just ignore the Squabble.
- If you believe you owe less than the Squabbler seeks: join your Squabble and resolve the dispute through a fully neutral third party (a Certified Squabble Mediator or “CSM”) so you can avoid court.
- If you believe it is the Squabbler who actually owes you money, join your Squabble and Counter-Squabble. You’ll resolve through your CSM and collect in the app or have the option to auto-file in Small Claims Court should you not reach an agreement.
What does the party who owes me money see when I Squabble them?
When you submit your Squabble, you’re officially informing your opposition of three things:
- You think they owe you money.
- You would prefer to resolve the dispute in the Squabble app.
- If they don’t respond (join the Squabble) and the case is $1,000.00 or greater, it will be auto-filed in Small Claims Court in the proper jurisdiction, naming them as a party to a real lawsuit.
What is Mediation and Who Does the Mediating?
“Mediation” refers to a process by which a mediator, a neutral third party, communicates privately with each disputing party in order to reach an agreement — mediators don’t make judgments! If you were to file the forms to sue in court, you would eventually be placed in a room with a mediator prior to be able to seeing the judge.
Squabble uses Certified Squabble Mediators™ (“CSMs”) to digitally resolve the dispute between Squabblers™ (those who would be plaintiffs in court) and Squabblees™ (those who would be defendants in court). All CSMs are licensed attorneys, juris doctorates or law students who have undergone thorough training in mediation and Squabble principles.
Squabble was created to make our lives easier by offering an accessible, efficient and speedy alternative to the traditional Small Claims Court process.
My Squabble was "Squashed"! What happens now?
First, you’ll receive an email confirming that your Squabble was Squashed.
Then, you’ll receive an email confirming that your Squabble was filed in the appropriate court.
Next, you’ll receive period status updates about your case filing, including your court date.
Finally, if your opponent still hasn’t joined by the your court date, print off your Squabble paperwork and head to court. Just explain your position to the judge the same way you did in your Squabble explanation and show her the proof you uploaded.
BUT, after receiving notice of a lawsuit, many of our Squabblees decide it’s easier for them to simply resolve the dispute in app rather than deal with court, so If your decides to join the Squabble before your court date, feel free to mediate, resolve and collect in app!
I'm Headed to Court! What Should I Expect and How Should I Prepare?
How Long Will My Court Appearance Last?
Many cases are usually scheduled for the same time and the calendar can be very crowded. This makes it impossible for any one case to take a lot of time because the court has to get through all the cases on the calendar. This is why it is so important to be well prepared so you can present your case quickly and efficiently. The judge will listen to both sides of the story.
The judge may make a decision at your hearing or mail it to you later. The judge may need to make additional inquiries into the facts before deciding the case, or research a legal point, so if the judge says that he or she is “taking the matter under submission,” you will get the decision in the mail.
Who Hears the Case?
Usually a judge. Sometimes you may have a commissioner or temporary judge at your hearing. They both serve in the same role as judges. A commissioner is hired by the court to sit as a judge and hear certain types of cases that the law allows commissioners to hear, such as traffic infractions and small claims cases. A temporary judge (called a “judge pro tem” or “judge pro tempore”) is someone who has been a lawyer for at least 10 years and is specially trained to hear and decide small claims cases. If you do not want a temporary judge, you can ask the court to have a judge hear your case. You may have to come back another day.
How Can I Best Prepare?
Whether you’re a Squabbler or a Squabblee (whether you sued or you’re being sued), here’s an easy checklist to follow:
1. Plan what you are going to say.
You will have to explain to the judge why you sued and what you want him or her to order. Decide what your main points are and take proof. Try to think of what the other person might say and how you will answer.
2. Prepare the proof to take to court.
Print off your Squabble info and evidence that supports your story and take 2 more copies of everything. This is called “evidence.” Evidence can be:
- estimates (take at least 2)
- diagrams that show how an accident happened
- police reports
If you need papers that someone else has, fill out a Small Claims Subpoena for Personal Appearance and Production of Documents at Trial or Hearing and Declaration county form and request these documents.
3. Take copies of all your court papers and your Proof of Service.
These are documents you have received via email from Squabble and via snail mail from the court.
4. Take people to support your story (witnesses).
Take witnesses who saw what happened or who are experts on that subject. For example, a neighbor who saw the accident or a mechanic who looked at your car.
- Don’t bring people unless you know they will support you. Witnesses who are not friends or relatives may be more effective in proving your case. But sometimes the only witnesses are your friends and relatives. They should testify and present themselves in a professional manner and be objective and not emotional.
- If you need a witness to go to your hearing that cannot or will not go voluntarily, fill out a Small Claims Subpoena county form to order them to go.
5. If you do not speak English well, take an interpreter to help you.
Ask your court clerk at least 1 week before your hearing to see if the court can provide an interpreter for you. In some courts, they can provide interpreters for free if you qualify for a fee waiver. If not, you have to take your own interpreter. Do not ask a child or a witness to interpret for you. Please note: you have the right to get your hearing delayed so you can get an interpreter.
6. If you are deaf, hard-of-hearing, or have another disability request an accommodation.
Ask your court’s Americans with Disabilities Act (ADA) coordinator or court clerk (check your county’s website for specific info) at least 1 week before your hearing.
What if the person being sued doesn’t show up?
If the person being sued (the defendant) does not show up for the hearing, the plaintiff still needs to prove his or her case. If the defendant can show a good reason for missing the court date, such as a medical emergency, the defendant may be able to get the judgment canceled and a new trial date set.
How is My Squabble Data and Evidence Secured?
Squabble takes your privacy very seriously. Your data is 100% secure on Squabble’s server. The only information gathered in the Squabble process is necessary to either:
- Assist a mediator in understanding your position -AND/OR-
- Ensure a proper filing of your complaint in Small Claims Court in the appropriate jurisdiction (should your Squabble be Squashed).
Your Squabblee will ONLY be able to view the following information:
- That they’ve been Squabbled.
- That you prefer to resolve the dispute in the Squabble app.
- That a lawsuit will be filed on a certain date you’ve selected.
- The data you’ve entered about your Squabble.
- The proof you’ve uploaded to support your position.
If your Squabble doesn’t join or you’re unable to resolve your dispute through mediation, and you’ve elected to Squash (auto-file in Small Claims Court), the Squabble legal staff ensures that your materials are properly filed in the appropriate jurisdiction and thus will be able to view the following information:
- The data you’ve entered about your Squabble.
- The proof you’ve uploaded to support your position.
Please note that all CSMs and Squabble employees are contractually and statutorily obligated to uphold the strictest confidentiality.
HOW TO SPEAK SQUABBLE
This is what we call the process of handling your dispute with another party on a mobile platform and what we call our company. You can Squabble your dispute on Squabble! Squabble is a verb!
Somebody owe you money? Squabble it!
When you start a Squabble on the Squabble platform, you become the Squabbler.
A Squabbler is the party (person or business) who thinks he or she is owed money by someone else (the “Squabblee”) in the Squabble.
When a Squabble is started by a Squabbler, the other party (person or business) is the Squabblee.
This is the party the Squabbler is claiming a debt is owed from.
A Squabblee can always “Counter-Squabble” if they think the Squabbler actually owes THEM money.
Squabble Settlement Agreement (“SSA”)
This is the contract (to ensure they’ll pay) you enter into with your opposing party (the “Squabblee”) and e-sign when you’ve agreed upon the terms resolving your dispute.
It’s identical to what you’d see if you went to court and had your dispute mediated in person at the courthouse.
The SSA is fully enforceable under the laws of your particular jurisdiction!
Squabble Settlement Agreement Generator (“SSAG)”
This is the input on our CSM app where your CSM inputs the terms of your particular settlement agreement and Squabble’s algorithm generates a fully enforceable contract in your jurisdiction. If you’re a Squabbler or a Squabblee, you don’t have to worry about this really — we just thought you might like to know how your Squabble Settlement Agreement gets created with the precise terms you bargained for in your mediation!
Squash / Squashing
In Tier 2 (disputes $1,000.01 and $2,500.00) and Tier 3 ($2,500 – your particular jurisdiction’s monetary limit for Small Claims Court) disputes, when the person who owes you money doesn’t join the Squabble or does join but you’re unable to settle through mediation on the app, your Squabble will be “Squashed”, which means it is automatically filed in Small Claims Court in the appropriate jurisdiction based on the information you provided in the Squabble process.
There are two ways to Squash:
- When you Squabble, you may select the “Auto-Squash” option, which auto-files your dispute on the date selected in the Squabble process.
- You may also manually Squash if you did not originally select the Auto-Squash option.
With either option, all the necessary paperwork relating to case will be filed with the appropriate court and you’ll now have a real live Small Claims Court case.
You’ll be e-mailed a case filing and filing acceptance confirmation, process will be served (required notice) on your opponent and you’ll receive all the necessary paperwork for your court date so that you may attend court on the proper date and collect.
REMEMBER: You can always Re-Squabble any time before your court date if both parties desire to work something out without having to go to court!
See the “My Squabble was ‘Squashed’! What happens Now?” tab in the FAQ for even more detailed info.
After a Squabble has been Squashed (filed in court) either party may choose to re-open the negotiation by going in to the App and choosing “Re-Squabble”. This will renew the option for settlement through mediation.
You may ask to recoup the Squash fee (get back what you paid to have it filed in court) is any subsequent mediation during the Re-Squabble.
This is a very common course of action for our Squabbles that have been Squashed. Many parties who owe money prefer to just resolve the dispute on the App and avoid going to court.
Certified Squabble Mediator (“CSM”)
This is the trained legal professional who will review the Squabble when both parties have joined and entered into mediation.
The CSM’s role is to listen and facilitate discussion (digitally), and most importantly to find the crux of the dispute and to work toward resolving the problem and/or harmonizing the Squabbling parties’ positions.
Each “CSM” has received an official certification — having been vetted comprehensively regarding their background: in both education and professionalism.
Further, each CSM is required to undergo intensive training and pass a certification exam to ensure their proficiency in both mediation principles and the Squabble process.
Finally, all CSMs are rated by other Squabbling parties and monitored by Squabble’s Quality Control Team, which continually assesses CSM performance. A CSM’s Rating is based on results in areas such as user satisfaction, the percentage of disputes he or she has settled and timeliness.
Squabble is committed to full transparency and thus all pertinent information about your CSM is easily viewable on his or her CSM profile.
Feel free to read more about CSMs here: https://www.squabbleapp.com/squabble-for-mediators/
If you’ve been Squabbled (so you’re the Squabblee) and you think it is actually the Squabbler who owes you money, you can Counter-Squabble and actually seek money from the Squabbler.
If the amount you think they owe is more than $1,000, you also have the Squash (file in court) option available to you, just as if you were the Squabbler.
To make it super easy, Squabble separates its disputes into four main categories based on the amount you think you’re owed. This puts your Squabble into a “Tier”. Add up what you think you’re owed and consult this table to see how to get it!
|Dispute Tier||Monetary Amount Sought by Squabbler (or Squabblee in a Counter-Squabble)||How to Get What You’re Owed|
|1||Disputes of $250.00 through $1,000.00.||Download Squabble, Start Your Squabble, Resolve & Collect in App|
|2||Disputes of $1,000.01 through 5,000.00.||Download Squabble, Start Your Squabble and select Auto-Squash (automatically files the case in the proper court if your opponent doesn’t join). You’ll either:
|3||Disputes of $5000.01 through the jurisdictional limit (differs by county, i.e. California is $10,000.00).||Download Squabble, Start Your Squabble and select Auto-Squash (automatically files the case in the proper court if your opponent doesn’t join). You’ll either:
|4||Any amount above the Small Claims jurisdictional limit for the county of your Squabble.||Download Squabble, Start Your Squabble and select Auto-Squash (automatically files the case in the proper court if your opponent doesn’t join). You’ll either:
Satisfied Squabblers & SQUABBLEES
Squabble made getting what I KNEW my business was owed very easy and I didn’t have to go through some major process of going to the court website, locating all the forms for my particular case, printing them out and going to court to argue in front of the judge with my opposition. Saved me a whole bunch of money and time. I seriously still can’t believe this exists.
– Christine W., Detroit, MI
I basically got money that I probably never would’ve gotten. I loved how this app was able to make an otherwise long and complicated process short and organized. Would have been drowning in paperwork and probably give up like I did when I tried to get what I was owed last year, but Squabble made it easy. The mediator was also a huge help and super professional.
– Jacob K., Palm Springs, CA
Highly recommend Squabble. My Squabblee was unsure of entering Squabble and realized they had to go through a long process with me in court with plenty of paperwork. They decided to just join the Squabble and get the dispute resolved through the app. Thank you Squabble — I had my doubts at first whether this was real, and not only was it real, it was totally painless.
– Veronica F., Fort Lauderdale, FL