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PRIVACY

PRIVACY OVERVIEW:

What information does Squabble collect?
Squabble collects information to help make your Squabble experience not only possible, but great—whether that’s connecting Squabbling Parties and CSMs, helping you get where you’re going, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location.

How does Squabble use my location information?
Squabble helps you get where you want to go. This means that location information is essential to our services. We use it to help Squabbling Parties and CSM-partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends, develop new features and services, enhance safety and security, and for other purposes described in our Privacy Policy.

Does Squabble share my information with anyone?
Some of Squabble’s products, services, and features involve sharing information with other users. For example, when you enter a dispute, the specifics are shared with a CSM. We may also share information at your request, such as when you use a feature like ETA sharing to share your dispute status with family and friends. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons or in the event of a dispute.

Does Squabble rent or sell my information?
No. Squabble does not rent or sell your personal data to anyone.

How long does Squabble keep my information?
Squabble keeps your information as long as you have a Squabble account. You can request to delete your account or ask us to delete specific information like synced contacts. In some cases, Squabble may keep some information after you ask us to delete your account, including when we’re required to by law, if there are outstanding issues related to your account (like unused credits), or if it’s necessary for safety and security purposes.

How do I look up or control the information that Squabble collects about me?
Through our apps and websites, and the device settings on your phone, you can:
• look up your own Squabbling Party and CSM ratings
• set or change your privacy settings, including location, address book and calendar information
• opt-out of receiving promotional communications from Squabble
• delete your Squabble account (although we would be sorry to see you go)
You can also contact us through the Help section in our mobile apps and our Privacy page if you have additional questions or concerns about the information Squabble collects about you.

How do I request a copy of my data?
You can request a copy of your data at info@squabbleapp.com. The process usually takes a couple of days, and you can learn more squabbleapp.com/privacy about the type of data that is included.

How do I submit a question to Squabble’s Data Protection Officer (DPO), and what is their role?
Squabble’s DPO is responsible for guiding our compliance with privacy regulation in the EU. They are the point of contact for European privacy regulators and questions and concerns from our users about data privacy.
If you have additional questions about your personal data after reading our FAQ, you may contact our DPO by emailing info@squabbleapp.com.

Squabble Candidate Privacy Statement
Squabble collects personal information about you when you or third-parties acting on your behalf apply or search for a position with Squabble, including via Squabble’s Careers page (“Candidate Information”). If you reside in the United States, this Privacy Statement applies to Candidate Information collected and used by Squabble U.S. If you reside outside of the United States, this Privacy Statement applies to Candidate Information collected and used by or the applicable Squabble entity (Squabble U.S., and any other Squabble entity are referred to herein collectively as “Squabble” or the “Company”).

Scope and Application
This Privacy Statement (“Statement”) applies to persons anywhere in the world who submit Candidate Information through Squabble’s Careers page, or whose information is otherwise provided to or is collected by Squabble in connection with an application or search for a position with Squabble. This includes information submitted by you or on your behalf by a third-party.
This Statement does not apply to information we collect from or about (1) persons (e.g., Squabbling Parties) who use our app or other services (“Services”) to request dispute resolution, e-filing (“Users”); or (2) CSMs or any other persons who use the Squabble platform under license (collectively “CSMs”). If you interact with the Services as either or both a User and a CSM, the respective privacy statements for Users and CSMs apply to your different interactions.

Collection of Information
The Candidate Information that Squabble may collect includes:
• first and last name.
• contact information, including address, email address, telephone number, or other contact information.
• application documents, including resume or CV, cover letter, transcripts, and other statements of experience and education.
• type of employment sought, desired salary, willingness to relocate, or other job preferences.
• how you heard about the position.
• sensitive information (race/ethnic origin), if you voluntarily submit such information as part of the applications process.
• names and contact information for referrals.
• names of contact information of references (it being solely your responsibility to obtain consent from references before providing their personal information).
• any other personal information that you provide during the job search, application or interview process with Squabble, including skills assessments, additional information regarding your work or educational experiences, and information that may be required to perform a background check such as CSM’s license or other government-issued identification number.

Use of Information
Squabble may use Candidate Information for purposes including, but not limited to:
• evaluating and verifying your education, skills, experiences and other qualifications interests in connection with employee positions with Squabble.
• communicating with you regarding the interview process, and informing you of career opportunities.
• creating and submitting reports as required by law or regulation.
• improving our recruitment process, including by generating analytics using Candidate Information.
If you accept employment with Squabble, the Candidate Information will become part of your employment record and will be used for employment purposes.
In addition, Squabble may use the Candidate Information to perform a background check if you are offered a position with Squabble. If Squabble determines that it cannot hire you as a result of information discovered during that background check, we will notify you of such determination. We will also provide you with a copy of your criminal background check, and information regarding the process for correcting the information in such check.

Sharing of Information
We may share your Candidate Information:
• With Squabble subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
• With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our policies, or to protect the rights, property, or safety of Squabble or others;
• In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
• If we otherwise notify you and you consent to the sharing; and
• In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
We may transfer the Candidate Information to, and process and store it in, the United States and other countries, some of which may have fewer protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Candidate Information in accordance with this Statement.

Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other International to identify your device when you visit our site, including Squabble’s Careers page. For more information about these International and service providers, please refer to our Cookie Statement.

Your Choices
Candidate Information
By submitting your Candidate Information to Squabble, you consent to the collection and use of your Candidate Information as described in this Statement. Submitting your Candidate Information is voluntary. However, Squabble may not be able to consider you for an available position if you do not voluntarily provide the necessary Candidate Information.
Squabble will ask for your consent before we obtain additional information from third party agencies, and will, where required by law, notify you of the information received from those third parties.

California Privacy Rights
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Squabble does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

Cookies and Advertising
Please refer to our Cookie Statement for more information about your choices around cookies and related International.

Changes to the Statement
We may change this Statement from time to time. We will post any changes to the Policy on this page. Each version of the Policy is identified at the top of the page by its effective date. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Us
If you have any questions about this Privacy Statement, please contact us at info@squabbleapp.com or write us at Squabble International, Inc., Attn: Legal 1431 Pacific Hwy, Suite H2, San Diego, CA 92101

COOKIE POLICY GLOBAL
Effective Date: April 16, 2019
We and our affiliates, third parties, and other partners use cookies and other identification International on our websites, mobile applications, email communications, advertisements, and other online services (collectively, the “Services”) for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.

Cookies and Related International Overview
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other International that may identify you or the devices you use. For example, “pixel tags” (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Advertising Synchronization & Relevancy
In order to facilitate the most relevant ads possible, Squabble works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your Squabble activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.

Your Choices
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://youradchoices.com/ and www.youronlinechoices.eu for EU visitors.
For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like Squabble or our advertising service providers. For information on controlling your mobile choices, you can visit www.networkadvertising.org/mobile-choices.
To help control or block certain ads in mobile applications, you may choose to download and utilize the DAA mobile app, https://youradchoices.com/appchoices

Types and Purposes of Cookies
The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.
Type of Cookie Purpose Who Serves (for example)
Strictly Necessary These cookies (including local storage and similar International) are essential to enable your use of the site or services, such as assisting with your account login, so we can show you the appropriate experience and features such as your account information, dispute history, and to edit your account settings. They may also provide authentication, site security, and help localize the language based on the geography of your visit. • Squabble
• Tealium
Site features and Services These provide functionality that help us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar International to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others. • Squabble
• Facebook
• Twitter
• Google
Analytics, performance and research These are used to understand, improve, and research products and Services, including when you access the Squabble website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these International and the information we receive to improve and understand how you use websites, apps, products, services and ads. • Google
• Celtra
• Optimizely
• Qualtrics
Advertising These cookies and pixels are used to deliver relevant ads, track email marketing or ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them. • Squabble
• Google
• Facebook
• Adobe
• Mediamath
• Oath/AOL/Yahoo
• Twitter
• LinkedIn
• Outbrain
• Microsoft/Bing
• Quantcast
• Moat
• Liveramp
• Indeed
Mobile-Specific These service providers use various International to deliver relevant mobile ads, track mobile marketing or mobile ad campaign performance and efficiency.  Google
 Adobe
 Tune

Contact us
If you have any questions about our use of cookies, please review the FAQ’s in the “Legal & Privacy” section here where you may also submit your questions.

Squabble Guidelines for Third Party Data Requests and Service of Legal Documents

The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from Squabble. These are merely guidelines, and this information may change at any time.
These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing Guidelines for Law Enforcement Authorities.
Squabble Guidelines for Law Enforcement Authorities – United States
We provide the following operational guidelines for law enforcement officials seeking information from Squabble International, Inc., and its subsidiaries. We may change these guidelines without notice. Law enforcement officials outside the United States should consult Squabble Guidelines for Law Enforcement Authorities – Outside the US. Private parties, including civil litigants and criminal defendants, should consult our Guidelines for Third Party Data Requests.
In some cases, law enforcement may find that a Squabbling Party or Squabble CSM who has filed a complaint can directly provide the best evidence. We send a dispute receipt by email immediately after each dispute. These receipts have detailed information about the dispute including the date, time, pickup and drop off locations, route, distance, duration, fare breakdown, method of payment, and the names of the Squabbling Party and CSM. Squabbling Parties and CSMs can access dispute receipts and invoices for past disputes in the Squabble app or their online account.

About Squabble
Squabble is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects independent providers of dispute resolution services with requests from Squabbling Parties requesting dispute resolution services. CSMs provide dispute resolution services to Squabbling Parties through a range of offerings based on dispute type and/or the number of Squabbling Parties. You can find up-to-date information about Squabble’s services in our Help Center and Newsroom.

Business Records
We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in dispute receipts available to Squabbling Parties and CSMs who use Squabble. When Squabbling Parties sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, and photo. When CSMs sign up to use Squabble we may have additional information including address, a CSM’s employer (if any), insurance information, agreements, certain communications between CSMs and Squabbling Parties, and some GPS location data.

Contacting Squabble

Law Enforcement Portal
To submit a request to the Squabble Law Enforcement Response Team (LERT), law enforcement should create an account and submit the request through the Law Enforcement Portal at https://lert.SQUABBLEAPP.COM. The Portal is a central place for law enforcement to communicate securely with our LERT Specialists when submitting preservation requests or legal process, getting status updates on responses to legal process, receiving responsive information, and asking questions.

Preservation of Records
Upon receipt of a formal written request we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.

Legal Process Requirements
We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.
We require a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. A search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel our disclosure of certain communications between people using Squabble or GPS location information. Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or – for requests that do not require a warrant – where other legal or regulatory standards apply.

Emergency and Exigent Requests
We have a process for evaluating requests on an emergency or exigent basis where there is an emergency or exigency that involves protecting a Squabbling Party, CSM, or third party who has been physically harmed or stopping illegal activity that poses an immediate threat of physical harm, or in cases of verifiable time-sensitive investigations. Requestors must submit an Emergency Request through the Law Enforcement Portal at https://lert.SQUABBLEAPP.COM. We require a description of the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency, and we review these requests on a case-by-case basis. We may provide responsive information when we have a good faith belief that doing so may protect Squabbling Parties, CSMs, others, Squabble, or otherwise assist with an exigent investigation. Once the emergency or exigency has passed, we require law enforcement to follow up with the appropriate legal process and we may require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

Form of Request
Authorized law enforcement using an official government domain may create an account and submit legal process to Squabble through the Law Enforcement Portal at https://lert.SQUABBLEAPP.COM. We accept courtesy copies through the Law Enforcement Portal as a convenience, but reserve all rights and objections, such as for lack of jurisdiction or improper service.
Law enforcement should include in their request:
• Clear grounds for the legal basis for the request;
• Detailed specifics on the information sought. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and
• The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Notice of Requests
Squabble’s policy is to notify Squabbling Parties and CSMs of law enforcement requests for their information before disclosure, whenever possible, with exceptions for emergencies, exigent requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law (i.e., by statutory prohibition or court order). Law enforcement officials seeking non-disclosure of legal requests should provide relevant details concerning their investigation so that we may determine whether the request falls into one of these exceptions. In all other circumstances, law enforcement must obtain a non-disclosure order. If Squabble receives a request for disclosure that is not governed by existing law or an accompanying non-disclosure order, we will give law enforcement the opportunity to seek court-ordered non-disclosure before we provide notice. Please be sure that the non-disclosure order states that notice is prohibited for a specified period of time. Upon receipt of an appropriate court order, we will delay notification unless or until the order expires or is withdrawn. Where available, Squabble will take advantage of the statutory provisions of 18 U.S.C. § 3511(b)(1)(A) to have non-disclosure requirements reviewed by a court.

What is Squabble and what records do we have?
Squabble is a technology company that has developed an app that connects users (Squabbling parties) with third party dispute resolution providers. More details about our services are available squabbleapp.com/legal. We store, use, and maintain information as described in our Privacy Statements and our Terms of Use.

Where does Squabble accept service of legal documents?
U.S.
We generally require that all legal documents (including complaints and subpoenas) be served on our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State (e.g., “Squabble International, Inc.”) and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
Our acceptance of legal process does not waive any legal objections we may have and may raise in response.

What legal process does Squabble require before producing data to private parties?
U.S. Requests
We generally require a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be served through our registered agent for service of process. The name and current contact information for the registered agent in each state are available online at the website for the Delaware Secretary of State website.
Our registered agent will accept service only if the entity to whom the request is directed matches the name of the entity registered with the Secretary of State (e.g., “Squabble International, Inc.”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
Non-U.S. Requests
Non-U.S. requests should be directed to “Squabble International, Inc.” We generally require a valid request issued in accordance with applicable law before we can process private requests for information. We require requests to be served by registered mail to the following address: 1431 Pacific Hwy H2 San Diego, CA 92101. Our acceptance of legal process does not waive any legal objections we may have and may raise in response to the request.

What form of requests does Squabble require, and how are requests processed?
We review each subpoena or data request for facial and substantive validity, and will reject requests that are not facially and substantively valid. Among other things, we require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.
In order to make sure your request is valid, we ask for the following:
• A sufficiently narrow/defined time period, and the specific data requested within that time period
• A specific identifying reference (i.e., you must uniquely identify a user or CSM/partner, ideally by more than just a name)
• Your contact information (i.e., name and email address and/or phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.
Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.

Does Squabble provide a certificate of authentication or expert testimony?
We may provide a certification from our records custodian but are generally not able to provide in-person or expert witness testimony.
In some cases, law enforcement may find that a Squabbling Party or Squabble CSM-partner who has filed a complaint can directly provide the best evidence. We send a dispute receipt by email immediately after each dispute. These receipts have detailed information about the dispute including the date, time, evidence and entrance locations, duration, communications, fee breakdown, method of payment, and the names of the Squabbling parties and CSM. Squabbling parties and CSMs can access dispute receipts and invoices for past disputes in the Squabble app or their online account.

About Squabble
Squabble is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects independent providers of dispute resolution services with requests from Squabbling parties requesting dispute resolution services. CSMs provide dispute resolution services to Squabbling parties through a range of offerings based on dispute type and/or the number of Squabbling parties. You can find up-to-date information about Squabble’s services in our Help Center and Newsroom.

Business Records
We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in dispute receipts available to Squabbling parties and CSM-partners who use Squabble. When Squabbling parties sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, and photo. When CSM-partners sign up to use Squabble we may have additional information including address, a CSM’s employer (if any), insurance information, agreements, certain communications between CSM and Squabbling parties, and some GPS location data.

Preservation of Records
Upon receipt of a formal written request by email to info@squabbleapp.com we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.

Legal Process Requirements
We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.
Law Enforcement in the Netherlands
Typically, we require Dutch authorities with supervisory and investigative powers to provide a warrant, court order or other legally binding order to compel the disclosure of a Dutch person’s (personal) data.
Law Enforcement Outside the Netherlands or United States
Law enforcement outside of the Netherlands or the United States may submit a Mutual Legal Assistance Request (MLAT) or Letter Rogatory, as applicable, to Dutch authorities to compel disclosure of data. Alternatively, law enforcement may submit a request directly to Squabble seeking a discretionary disclosure of data. Typically, such requests must, at a minimum:
• relate to an investigation of a crime that is alleged to have occurred in the state from which the request is made;
• relate to an alleged criminal act that is an offense under the ordinary criminal laws in the Netherlands as well as the laws of the requesting country;
• be narrowly tailored to a legitimate law enforcement need; and
• be made using appropriate legal process for the jurisdiction in which the alleged crime occurred.
Squabble reserves the right to decline to exercise its discretion to produce requested information even if each of the above threshold conditions are met and require the submission of an MLAT or Letter Rogatory request. Circumstances under which Squabble will refuse to honor requests include, but are not limited to: if the request is inconsistent with international human rights laws or standards or the rule of law, or is being made to facilitate a prosecution that is political in nature or relates to the target’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under Dutch law.
In all cases, we will provide any responsive records in accordance with our terms, policies, and applicable law.

Emergency and Exigent Requests
We have a process for evaluating requests on an emergency or exigent basis where there is an emergency or exigency that involves protecting a Squabbling Party, CSM-partner, or third party who has been physically harmed, or stopping illegal activity that poses an immediate threat of physical harm, or in cases of verifiable time-sensitive investigations. Requestors must submit an Emergency Request Form (which can be requested through info@squabbleapp.com) that describes in detail the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency, and we review these requests on a case-by-case basis. We may provide responsive information when we have a good faith belief that doing so may protect Squabbling parties, CSMs, others, Squabble, or otherwise assist with an exigent investigation. Once the emergency or exigency has passed, we require law enforcement to follow up with the appropriate legal process. Notwithstanding, we may require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

Form of Request
Authorized law enforcement using an official government domain may send legal process to info@squabbleapp.com. We accept courtesy copies through info@squabbleapp.com as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service. Law enforcement should take into account applicable privacy and data protection requirements, such as proportionality and subsidiarity, and at a minimum include in their request:
• Clear grounds for the legal basis for the request;
• Detailed specifics on the information sought and how this particular information may benefit the investigation. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and
• The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Notice of Requests
We may notify Squabbling parties and CSM-partners of law enforcement requests for their information before disclosure of any personal data.

Submit inquiry to Squabble Data Protection Officer (DPO)

This form can get you more information about Squabble’s collection and use of your personal data, and how you can exercise control over your data. It is also the best way to contact Squabble’s Data Protection Officer (DPO).

We recommend that you first review our Privacy Policy and Privacy Overview for detailed information about our data practices.

Unsubscribe from email or SMS

Delete my account

How to request a copy of your data

I no longer have a Squabble account but want to contact the DPO.

Squabble Guidelines for Law Enforcement Authorities – Outside the US

We provide the following operational guidelines for law enforcement officials seeking information from Squabble and its subsidiaries. We may change these guidelines without notice. Law enforcement officials inside the United States should consult Squabble Guidelines for Law Enforcement Authorities – US

Legal
Squabble Guidelines for Law Enforcement Authorities – United States

We provide the following operational guidelines for law enforcement officials seeking information from Squabble International, Inc., and its subsidiaries. We may change these guidelines without notice. Law enforcement officials outside the United States should consult Squabble Squabble Guidelines for Law Enforcement Authorities – Outside the US. Private parties, including civil litigants and criminal defendants, should consult our Guidelines for Third Party Data Requests.
In some cases, law enforcement may find that a Squabbling Party or Squabble CSM-partner who has filed a complaint can directly provide the best evidence. We send a dispute receipt by email immediately after each dispute. These receipts have detailed information about the dispute including the date, time, initiation and resolution, arguments and counter arguments, length of dispute, duration, price breakdown, method of payment, and the names of the Squabbling parties and CSM. Squabbling parties and CSMs can access dispute receipts and invoices for past disputes in the Squabble app or their online account.

About Squabble
Squabble is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects independent providers of dispute resolution services with requests from Squabbling parties requesting dispute resolution services. CSMs provide dispute resolution services to Squabbling parties through a range of offerings based on dispute type and/or the number of Squabbling parties. You can find up-to-date information about Squabble’s services in our Help Center and Newsroom.

Business Records
We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in dispute receipts available to Squabbling parties and CSMs who use Squabble. When Squabbling parties sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, and photo. When CSMs sign up to use Squabble we may have additional information including, dispute information, address, a CSM’s employer (if any), insurance information, agreements, certain communications between CSMs and Squabbling parties, and some GPS location data.

Contacting Squabble

Law Enforcement Portal
To submit a request to the Squabble Law Enforcement Response Team (LERT), law enforcement should create an account and submit the request through the Law Enforcement Portal at https://lert.Squabbleapp.com. The Portal is a central place for law enforcement to communicate securely with our LERT Specialists when submitting preservation requests or legal process, getting status updates on responses to legal process, receiving responsive information, and asking questions.

Preservation of Records
Upon receipt of a formal written request we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.

Legal Process Requirements
We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.
We require a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. A search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel our disclosure of certain communications between people using Squabble or GPS location information. Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or – for requests that do not require a warrant – where other legal or regulatory standards apply.

Emergency and Exigent Requests
We have a process for evaluating requests on an emergency or exigent basis where there is an emergency or exigency that involves protecting a Squabbling Party, CSM-partner, or third party who has been physically harmed or stopping illegal activity that poses an immediate threat of physical harm, or in cases of verifiable time-sensitive investigations. Requestors must submit an Emergency Request through the Law Enforcement Portal at https://lert.squabbleapp.com. We require a description of the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency, and we review these requests on a case-by-case basis. We may provide responsive information when we have a good faith belief that doing so may protect Squabbling parties, CSM-partners, others, Squabble, or otherwise assist with an exigent investigation. Once the emergency or exigency has passed, we require law enforcement to follow up with the appropriate legal process and we may require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

Form of Request
Authorized law enforcement using an official government domain may create an account and submit legal process to Squabble through the Law Enforcement Portal at https://lert.squabbleapp.com We accept courtesy copies through the Law Enforcement Portal as a convenience, but reserve all rights and objections, such as for lack of jurisdiction or improper service.
Law enforcement should include in their request:
• Clear grounds for the legal basis for the request;
• Detailed specifics on the information sought. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and
• The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Notice of Requests
Squabble’s policy is to notify Squabbling parties and CSM-partners of law enforcement requests for their information before disclosure, whenever possible, with exceptions for emergencies, exigent requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law (i.e., by statutory prohibition or court order). Law enforcement officials seeking non-disclosure of legal requests should provide relevant details concerning their investigation so that we may determine whether the request falls into one of these exceptions. In all other circumstances, law enforcement must obtain a non-disclosure order. If Squabble receives a request for disclosure that is not governed by existing law or an accompanying non-disclosure order, we will give law enforcement the opportunity to seek court-ordered non-disclosure before we provide notice. Please be sure that the non-disclosure order states that notice is prohibited for a specified period of time. Upon receipt of an appropriate court order, we will delay notification unless or until the order expires or is withdrawn. Where available, Squabble will take advantage of the statutory provisions of 18 U.S.C. § 3511(b)(1)(A) to have non-disclosure requirements reviewed by a court.
Private parties, including civil litigants and criminal defendants, should consult our Guidelines for Third Party Data Requests.
Squabble may share your information other than as described in this policy if we notify you and you consent to the sharing.

Squabble Copyright Policy
U.S. Only

Notification of Copyright Infringement:
Squabble International, Inc. (“Squabble”) respects the intellectual property rights of others and expects its users to do the same.
It is Squabble’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website, Squabble will respond expeditiously to claims of copyright infringement committed using the Squabble website or other online network accessible through a mobile device or other type of device (the “Sites”) that are reported to Squabble’s Designated Copyright Agent, identified in the sample notice below.
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Sites by completing the following DMCA Notice of Alleged Infringement and delivering it to Squabble’s Designated Copyright Agent. Upon receipt of the Notice as described below, Squabble will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Sites.

DMCA Notice of Alleged Infringement (“Notice”)
1. Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you may provide a representative list of the copyrighted works that you claim have been infringed.
2. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site(s) where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
5. Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to Squabble’s Designated Copyright Agent:

Copyright Agent
c/o Squabble International, Inc.
1431 Pacific Hwy H2
San Diego, CA 92101
dmca@squabbleapp.com
IMPORTANT: Communications unrelated to copyright use or infringement will be discarded. Please visit squabbleapp.com/legal for Squabble’s Guidelines for Third Party Data Requests and Service of Legal Documents.

Squabble Non-Discrimination Policy
Squabble seeks to ignite opportunity by setting the world in motion and striving to provide safe, reliable, and high-quality service options to everyone. Squabble and its affiliates therefore prohibit discrimination against users based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any user refusing to provide or accept services based on any of these characteristics. Any user found to have violated this prohibition will lose access to the Squabble platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible under this policy.

Unsolicited Idea Submission Policy
U.S. Only
Squabble International, Inc. (“Squabble”) or any of its subsidiaries or employees (“affiliates”) do not accept or consider unsolicited ideas or suggestions from you or other third parties so as to avoid any potential misunderstandings or disputes in the event that Squabble’s products, services, or marketing strategies seem similar to unsolicited ideas submitted to Squabble. Unsolicited ideas or suggestions include, but are not limited to, ideas for new or improved International, products, services, processes, materials, names, artworks, or advertisements, promotions, or other marketing plans or campaigns.
As Squabble respects your rights to your ideas, please do not submit any unsolicited ideas or suggestions (“submissions”) in any form to Squabble or any of its affiliates. If you still choose to submit any unsolicited ideas or suggestions despite our request, regardless of what your communication regarding your submissions says, the following terms shall apply to your submissions:
You agree that:
1. Your submissions and their contents will automatically become the property of Squabble, without any compensation to you;
2. Squabble has no obligation to review your submissions;
3. Squabble may make, use, sell, or distribute your submissions and their contents for any purpose in any way; and
4. Squabble has no obligation to keep your submissions confidential.

FEEDBACK POLICY
We appreciate your feedback. As always, we love hearing from you. As Squabble respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to Squabble or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary, and the following terms shall apply to your submissions:
You agree that:
• Your submissions and their contents will automatically become the property of Squabble, without any compensation to you;
• Squabble has no obligation to review your submissions;
• Squabble may implement and distribute any portion of your submissions and their contents for any purpose in any way, without any compensation to you; and
• Squabble has no obligation to keep your submissions confidential.

User Generated Content Policy
Squabble may, in its sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Squabble through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Squabble may, in its sole discretion, remove, edit or disable User Content for any reason, including if Squabble reasonably determines that User Content violates this Agreement. Squabble does not assume any responsibility or liability for User Content, for removing it, or not removing it or other Content. Squabble does not pre-screen all User Content and does not endorse or approve any User Content available on the Services.
Any User Content provided by you remains your property. However, by providing User Content to Squabble, you grant Squabble a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Squabble’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Squabble the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission, uploading, publishing or otherwise making available of such User Content, nor Squabble’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
When you access or use the Services, you agree that you will not:
• Violate any law, rule or regulation.
• Interfere with or disrupt the Services or any server or network used to support or provide the Services, including any hacking or cracking in the Services.
• Use any software or program that damages, interferes with or disrupts the Services or another’s computer or property, such as denial of service attacks, spamming, hacking, or uploading computer viruses, worms, Trojan horses, cancelbots, spyware, corrupted files and time bombs.
• Use the Services to cause nuisance, annoyance, inconvenience, or property damage, for example using vulgar or harassing language, being abusive, or spamming, to any party using the Services. Hate speech is not tolerated.
• Contribute User Content or organize or participate in any activity, group or association that is inappropriate, abusive, harassing, profane, threatening, hateful, offensive, vulgar, obscene, sexually explicit, defamatory, infringing, invades another’s privacy, or is otherwise reasonably objectionable.
• Publish, post, upload or distribute User Content that is illegal or that you don’t have permission to freely distribute, including the personal information of another person.
• Publish, post, upload or distribute any content that Squabble (acting reasonably and objectively) determines is inappropriate, abusive, hateful, harassing, profane, defamatory, threatening, hateful, obscene, sexually explicit, infringing, privacy-invasive, vulgar, offensive, indecent or unlawful.
• Post a message for any purpose other than personal communication. Prohibited messages include advertising, spam, chain letters, pyramid schemes and other types of solicitation or commercial activities.
• Impersonate another person or falsely imply that you are a Squabble employee, Squabble Partner or representative.
• Improperly use in-app support or complaint buttons or make false reports to Squabble staff.
• Attempt to obtain, or phish for, a password, account information, or other private information from anyone else using the Services.
• Use any robot, spider or other automated device or process to access the Services for any purpose or copy any material on from the Services.
• Attempt to use the Services on or through any service that is not controlled or authorized by Squabble.
• Promote, encourage or take part in any prohibited activity described above.
If you or someone using your Account violates this Agreement, fails to remedy this violation after a warning, Squabble may take action against you, including revoking access to certain or all of the Services, or terminating your Account. In case of severe violations, Squabble may take these actions without issuing a prior warning. When practical, Squabble will notify you of the action it will take in response to violations of these rules or breach of this Policy.
Specific Squabble Services may post additional rules that apply to your conduct on those services.
If you encounter another user who is violating any of these rules, please report this activity to Squabble using by emailing info@squabbleapp.com.
Squabble may, in its discretion, monitor or record online activity or Content on the Services and may remove any Content from any Service at its discretion. Remember that your communications and your User Content in any of the Services are public and will be seen by others.

Zero Tolerance Policy
Squabble does not tolerate the use of alcohol or drugs by CSMs using the Squabble app. If you believe your CSM may be under the influence of drugs or alcohol, please ask the CSM to END THE DISPUTE IMMEDIATELY.
After the CSM has ended the dispute, please report any feedback directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by visiting help.SQUABBLEAPP.COM or emailing info@squabbleapp.com.